Support
HerWalk is a private, faith-centered space for reflection, prayer, journaling, and guided journeys, operated by CyberTusk LLC. This HTTPS page is HerWalk’s public support channel for App Store listings and account questions.
How to contact us
Email CyberTusk LLC at support@cybertusk.net for HerWalk support, privacy questions, or account help.
Product details for store listings: App Store Connect App ID 6829446255; Bundle ID net.cybertusk.herwalk.
Creating an account
Open HerWalk. On Welcome, tap Create account. Enter your email. Open the magic link from your email on this device. Complete onboarding if prompted.
Signing in
On Welcome, tap Sign in. Enter the email for an existing account. Open the magic link from your email.
HerWalk uses passwordless email magic links (no password).
Magic link did not arrive
Check spam or promotions. Confirm you typed the email correctly. Wait a minute and request another link.
Existing-user Sign in will not create a new account. New users should use Create account.
App Lock / Face ID
App Lock uses your device’s Face ID, Touch ID, or passcode when enabled in Profile. Biometric data stays on your device. App Lock helps protect opening the app on that device; it is not end-to-end encryption of cloud data.
Exporting your data
Signed-in users can export account-associated data from Profile.
Deleting local journal data only
Profile includes a local journal deletion control that removes encrypted journal data for the current account on this device only. It does not delete your cloud account.
Delete your HerWalk account and data
You can permanently delete your HerWalk account and associated data at any time.
In the HerWalk app: Go to Profile → Delete my account and follow the instructions.
If you no longer have access to the app or have already uninstalled HerWalk: Email support@cybertusk.net with the subject "HerWalk Account Deletion Request" and include the email address associated with your HerWalk account.
The request will be used to identify the account and process permanent deletion of the associated HerWalk account and data, subject to any limited retention required by law, security, or fraud-prevention obligations.
Privacy
Read the HerWalk Privacy Policy at /herwalk/privacy.
What HerWalk does not offer yet
Phase 0 / first App Store release does not include in-app live chat support, push notification delivery, community messaging or a social feed, or subscriptions required to use core journaling, prayers, and journey features.
App Review authentication note
Apple App Review can exercise the product with Create account for a brand-new email, or Sign in for an existing test email. Authentication requires access to the inbox that receives the Supabase magic link (herwalk://auth/callback).
CyberTusk provides App Review with a practical magic-link test method in App Review notes. Production credentials are not published on this page.